At [Oishi Restaurant] (“we,” “our,” or “us”), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with Indian law, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We may collect the following types of information:
Personal Information: This includes your name, email address, phone number, postal address, and other contact details provided when you sign up for our services, make reservations, or participate in promotions.
Sensitive Personal Data or Information (SPDI): This may include details such as passwords, financial information (e.g., credit/debit card details), and other sensitive data as defined under Indian law.
Transactional Information: Information regarding your reservations, orders, purchases, and interactions with our services.
Technical Information: Including your IP address, browser type, operating system, and usage data related to how you interact with our website or app.
Location Information: Data related to your geographical location when you use our website or mobile app.

2. Purpose of Collection and Use of Information

We collect and use your information for the following purposes:
Service Delivery: Process and fulfil your orders, reservations, and other transactions.
Marketing and Promotions: Based on your preferences, we will send you promotional materials, special offers, and other marketing communications.
Personalization: To customise content, recommendations, and offers according to your preferences.
Customer Support: To respond to your inquiries, assist, and improve customer service.
Legal Compliance: To comply with legal obligations, prevent fraud, and enforce our terms of service.

3. Disclosure of Information
We may share your information with:
Service Providers: Third-party vendors who assist us in delivering services, including payment processing, marketing, and IT support.
Business Partners: Partners involved in providing offers, promotions, or services relevant to you.
Legal Requirements: If required by law, regulation, or legal process, we may disclose your information to authorities or third parties.

4. Security Practices
We implement reasonable security practices and procedures as required under Indian law to protect your personal information, including SPDI, from unauthorized access, use, alteration, or destruction. However, the security of data transmission over the Internet cannot be guaranteed.

5. Your Rights
Under Indian law, you have the following rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request corrections to your personal information to ensure it is accurate and up-to-date.
Withdrawal of Consent: You may withdraw your consent for the collection and processing of your SPDI at any time, subject to legal obligations.
Deletion: You may request the deletion of your personal information, where applicable.

6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website and app. Cookies help us understand user behaviour, remember your preferences, and provide personalized content. You can manage your cookie preferences through your browser settings.

7. Retention of Information
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the “Effective Date” at the top.

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact our Grievance Officer.
10. Contact Us
For any inquiries regarding this Privacy Policy or our services, please contact us at:
oishi.thetempleofwok@gmail.com